We've assembled a list of our most frequently asked customer questions and answers for your convenience.
How do I get information about my Cincinnati Equitable Policy?
Contact the Home Office at 1-800-621-1826.
How do I change the services I selected at the funeral home for my funeral?
Contact the funeral home you are working with and make an appointment with the funeral director.
How do I change my payment method from direct bill to electronic withdrawal from my bank?
Contact the Home Office at 1-800-621-1826 or complete the Electronic Transfer form, which will be on the Forms, Payments & Accounts page.
Can I make a payment online?
Yes. You can go to our policy owner payment portal and follow the instructions.
How do I find out the balance I owe on my funeral contract?
Contact the Home Office at 1-800-621-1826
Can I pay my funeral contract off early?
Yes, contact the Home Office at 1-800-621-1826
How do I change funeral homes on my pre-need policy if I should re locate?
Just complete the Change of Ownership form under the forms tab.
How do I file a claim on my funeral policy?
The funeral home will contact us at your time of death.
How do I find out the death benefit on my funeral policy?
Contact the Home Office at 1-800-621-1826.
How can I update contact information or beneficiaries?
Contact the Home Office at 1-800-621-1826 or complete the Beneficiary Change form under the forms tab.
How do I reinstate my policy?
Contact the Home Office at 1-800-621-1826 for a reinstatement form and total amount of premium due.